Chatyst brings website chat, email, WhatsApp, Instagram, Messenger, Telegram and SMS into one shared inbox, with the customer's whole story beside every reply. Every agent seat is included, so everyone who helps customers can answer without anyone counting logins.
Today
This inbox is live. Click a conversation, type a reply and press Enter, or start with / for canned responses.
Nine kinds of inbox, one shared view, and the integrations your team already relies on
The problem
One person asks on Instagram, follows up by email and chases on WhatsApp. Three apps, three logins, nobody sure who's answering. Chatyst turns that into one queue with one owner per conversation.
10:48
Six apps, zero owners
+23 more notifications
One inbox · all owned
Channel switchboard
Every channel you connect becomes an inbox, and every inbox feeds the same shared view. Flip the switches and see the traffic land in one place.
Northwind inbox
1,284conversations this week · 3 of 9 channels · ~35/minWhere's my parcel?WhatsApp
Re: Invoice NW-2209Email
Do you have this in king size?Web
Volumes are illustrative.
Live chat widget
Drop one snippet on your site and visitors can chat, find help center answers and reach a person. Open the bubble and try it. It really replies.
<!-- before </body> --> <script src="https://chatyst.techyst.net/widget.js"></script> <script> Chatyst.init({ websiteToken: "nw_4f2a…", locale: "en", }) </script>
Inside the inbox
Context, collaboration and shortcuts built into every conversation, so replies are fast without being careless.
Every channel a customer has used, every attribute you track and every past conversation, beside the reply box.
Asked about linen sizes
Gift wrap question
Replied to autumn post
Order #4821 arrived damaged
Talk it through inside the thread. The customer never sees it.
@Daniel can Billing waive the fee on this one? Loyal customer.
Done, waivedType a slash, pick an answer, personalise and send.
First response and resolution targets per inbox, with a clock on every conversation.
Support, Billing, Sales. See who's online and who's at capacity.
Reply suggestions, summaries and tone fixes, using the model provider you connect. Off until you switch it on.
sorry abt that we will send new one asap
Improve toneSo sorry about that, Maya. A replacement ships today and should reach you by Thursday.
A one-tap rating goes out when a conversation closes. Scores roll up by agent, team and inbox.
5★72%
4★18%
3★6%
2★3%
1★1%
Bundle the steps your team repeats all day. Run a macro and it labels, assigns, replies and resolves in order.
Automation rules
Rules route, label, assign and reply the moment a conversation arrives, so the right person sees it first. Change any dropdown and the test message runs through your rule step by step.
Test with an incoming message
I'd like a refund for order #4821. It arrived broken.
Assignment
Hand out conversations in turn, or by who has the most room. Agents who go busy or offline stop receiving new work, and nothing waits unowned.
Incoming 2
#4830#4831From hello to resolved
Follow a single message from arrival to rating, and see what the team sees at each step.
Every channel lands in one inbox the moment it arrives: chat, email, WhatsApp, social, SMS and API. No tab-hopping, nothing missed overnight.
Inbox · arriving now
The contact panel shows who this is, what they bought, what they asked last time and where. Agents start from context, not from “can I get your order number?”
Contact · Maya Chen
Rules and assignment route each conversation to the right team and person, with an SLA clock that makes ownership visible to everyone.
Routing · rule matched
4:12 first response due
Private notes pull in a colleague, canned responses keep answers consistent, and the reply goes back on the channel the customer used.
Thread · WhatsApp
Is a replacement possible rather than a refund?
@Priya Leeds has stock, go ahead
Absolutely. A replacement ships today.
Brilliant, thank you!
Resolved by Priya · CSAT ★★★★★
Reports show volume, first response, resolution and CSAT by channel, team and agent, so next week's staffing is a decision, not a guess.
Reports · this week
Mon to Sun · Illustrative
Help center
Publish a searchable knowledge base on your own domain. Customers find answers themselves, and the widget suggests articles before a ticket is ever opened.
Reports
Volume, first response, resolution and satisfaction, sliced by channel, inbox, team and agent. Switch the range and watch it recalculate.
Volume Incoming Resolved
By channel
One inbox, three teams
Each team gets its own inboxes, views and rules, over the same customer record. No more forwarding screenshots between tools.
The difference
Every extra tool adds a login, another place to check and one more gap a customer can fall through. Chatyst puts every conversation, and everyone who answers them, in one place.
Security and control
Treat them that way. Chatyst gives you clear access rules, a record of every change, encryption throughout and backups you can actually restore.
Agents sign in with your company identity provider, and two-factor authentication protects every other login.
Agents only see the inboxes they belong to. Administrators manage channels, rules and people.
Assignments, labels, status changes and resolutions are written into the conversation with who and when.
Keep history as long as you need, export it whenever you like, or delete a contact and their conversations when a customer asks.
Messages, attachments and contact details are encrypted on the wire and in storage, on every channel.
Nightly backups are verified by restoring them, not just by counting files.
FAQ
Anything else, ask us. A person from the Chatyst team will answer, in a Chatyst inbox.
Most teams are answering customers in Chatyst within a day. We connect your first channels with you, import contacts, set up teams and inboxes, and write canned responses for your most common questions. More channels can follow one at a time.
Website live chat, email, WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, Line and an API channel for anything else. Each one becomes an inbox, and every inbox lands in the same shared view.
Access is set per inbox. Agents see only the inboxes they belong to, administrators manage channels, rules and people, and every assignment, label and status change is recorded in the conversation with who made it and when.
Pricing isn't per seat. Adding the twentieth agent, a seasonal team or a part-time helper costs nothing extra. Ask us for a quote.
Yes. WhatsApp connects through Meta's Cloud API with a business account and number that you own. We set the connection up with you and it stays in your name if you ever move.
Contacts, and in most cases conversation history, can be brought across from exports or APIs. We plan the move with you, run both side by side, and switch channels over one at a time.
Reply suggestions, summaries and tone fixes are optional. You connect the model provider you prefer with your own key, or leave it off. Nothing is sent to a model unless you switch it on.
Yes. The Chatyst apps for iOS and Android give agents notifications and let them reply, assign and resolve on the go.
Yes. A REST API and webhooks cover conversations, contacts, messages and reports. An API channel brings in any source we don't connect out of the box, and agent bots can join conversations through the same API.
Open Chatyst, connect your first channel and watch the conversations land in one inbox your whole team can share.